BAD SERVICE

Good Morning

I wish to express my unhappiness with regards to a Samsung Fridge model name (RB29HWR3DSA/UO,) serial number (04NN4EAHA02110T) and the service that I am receiving. I bought the fridge in January 2017 from Hirsch Springfield Park Durban I have documented a few of the serious of events that has transpired. I noticed that the fridge was making a very loud abnormal noise. 19/04/2017 I spoke to Tazline. A technician was sent out. Job no: ********** 298 (Justin and Nathi) The technician had a look and said that someone will get back to us.

05/07/2017 Spoke to Ellen Ref no: ********** 587 Ellen said they will send a technician to check it out. Not long after that the same problem with the noise happened they then sent the same technician again, I explained again about the noise. They asked me to write a story. I wrote the story on the technician job card as he requested me to do so. Again I was told somebody will get back to us

08/08/2017 Again another phone call was made and I spoke to Sean Reddy, said he will call me back today. He called and said they are waiting for a loan fridge. Sean Reddy took it up with John Houston said Houston will call me. He never did!!

24/08/2017 I then followed up with another phone call 2 weeks later. Spoke to Prudence. She said she will get the new Manager Mr Buntu to call me back as he was in training. I called Prudence again she said Mr Buntu was in a meeting. I was told he will call me as soon as he is out the meeting between 3-4 pm. Once again He never called!!!!!

30/08/2017 Finally I received a phone call back from Sean Reddy, he called to offer me a loan fridge. I refused the fridge. I requested to speak to Mr Buntu. Yet again He never returned my call!!!! I said I will contact consumer council for advice and get back to them.

This is an ongoing issue for the 7 months and the service is putrid and I am now giving up. The fridge makes a terrible noise at night. It actually wakes my grandchild in shock with the loud noise.

I have since not received any feedback and I will not give the Samsung technical department another chance to fix this problem because it seems as if they cannot fix it, they cannot even return a customer phone call. Talk about service?? I want a new fridge as I purchased this fridge in Jan 2017 and started having issues from February 2017 I therefore ask that my fridge be replaced and not repaired. I left numerous messages for John Houston and Mr Bantu not one of the called me back. That is shocking service especially from SAMSUNG management. If I do not receive positive feedback within 14 working days from date of this letter. I will contact Wendy Nola , consumer council and log an official complaint on hello peter along with social media!!

Regards Iqbal Wagner