Bad service

My S8 screen has cracked. I took it in toe the Samsung branch in Somerset West Mall. 1st of all the service person wasnt there and i asked them when she or he will be in they said 10 oclock i came their at 10:15 and still no service person.

So i gave the phone in and Liza gave me a call saying that i just need to come in and sign a form.

Signed the form and the waiting period would be 1-2 days.

4 weeks later still no phone and no one can give my a answer as to where the phone is.

I have called more then 10 time and no one can help me.

This is by far the worst service i have ever recieved.

Samsung you take the cake.

Really pathetic