Bad service

Im disgusted @ the way samsung has treated me for over a month now.my washing machine broke down and i called them and they said they will send a tech.the guy came over and said there was some part he had to get to fix it and will be back in a day or two.the two days passed nothing was communicated.i had to chase them after a week only to be told spares have been ordered they waiting for order.after another week i called in again only to be told the tech wl come to my house in a day or two or i can have them collect it and take it in which i eventually agreed to. The repairs company called me in a day to tell me that there was a rat in my washing machine which i which ddnt make sense to me and i even raised the question that why is the diagnosis different from the initial one.my washing machine was brought back to my house only to discover that it wasnt fixed @ all..i called the call centre again and one of the managers by the name of clarance promised to escalate the issue to his seniors and even sent an email to Nadeem and i was copied in the email.its been 6 days now nobody has said anything to me even after i sent a follow up email day before yesterday asking if anyone will attend to me. Im utterly dissapointed and angry @ the treatment im getting since the 14th of october 2017..its over a month now and i ve been thrown from here to there, **** to, promised and inconvinienced. What is getting to me is nobody seems to care all i get is promises and assuarances and thats it. Is this how samsung treats people after we buy their appliances which is completely the opposite of what they say or do when they want you to buy???