Bad service

Item: Samsung South Africa
Rating: 1
Author: jpretorius J

Worst service received from Samsung smart care Constantia Kloof. Handed my tablet in for repairs,and paid a amount of R1633 on 2017-08-12,job no. ********** 103, up untill today i have still not received it back.I have even lodged a complaint with Samsung head office,but to no avail ref. ********** 294.Excuses are waiting for parts,was send to Sandton ,repairs didnt test correctly waiting for other parts ext.Samsung advertise World class service, what a joke,care center doesnt even answer the phone tel. ********** .

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

26 Sept 2017, 16:43

Dear Johan,

Please note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA

Samsung South Africa's reply26 Sept 2017, 16:43

Official

Dear Johan,

Please note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA

jpretorius J's updateReviewer Update

28 Sept 2017, 10:16

Two days later,still no one has contacted me.

jpretorius J's update28 Sept 2017, 10:16

Reviewer Update

Two days later,still no one has contacted me.