Bad service!

On the first of August 2017, I handed my phone in @ Contansia Kloof for repairs. Please note this is for the second time with the same problem. Problem is with the phone J7. Their fault. They advise me that they can't give me a new phone, they can only repair for it for me. If the same problem accure for a third time they would replace my phone with a new one. Jeffrey advise me that the turn around time on the repair is 21 working days.

On the 22 and of August I phone them to do a follow up on the progress, Jeffrey advise me that my phone is fixed and going for final testing. On the 24 of August I phoned back after Jeffrey promised to phone me back but he didn't, he advise me that my phone is still in the final testing phase, and he will advise.

Jeffrey never phoned me back and yet again I gave them a call on the 30 the of August. Jeffrey advise me that there is another problem with my phone,that was not there before and it's going back to be fixed. I said to him that I not happy with this as my phone never frozed before now it' s doing so. He said they are very sorry and will sort the problem asap.

Now today is the 6 th of September, 25 working days later and still no one phoned me back or advise on the progress. No updates are done on my job number on the website or app. I tried to phoned them today with no answer. So I phoned the ********** 7864 with no luck. They advise me that they can't give me any feedback and that they are also struggling to get hold of Constansia kloof. However they will send them an e mail and phone me back. It' s been 2 Hours now and no one has phoned me back and still no answer @ Constansia Kloof.

This is unacceptable, how long must one wait for your phone to be repaired , and note it' s a fault on their side. Why are they not answering their phones or updating their web side or app. I would like to know what is going on and when my phone will be repaired.