rR
rossbehr R

1 reviews | Active since Dec 2016

24 Jan 2020, 14:57

BAD SERVICE

I bought a Samsung s3 frontier watch in March last year in March 2019.At the beginning of December 2018 my watch stopped workings I took it to the Samsung repair centre.I was quoted around 3k to repair the watches they said water damage.I fought with Samsung,as the watch has a ip68 rating which means it can be dispersed under water unto 1.5 meters for 30 mins.They agreed to honour the warranty, and to repair the watch.I was now told after calling in many times that the watch is awaiting spares.This went on for over a week.Now they called to say the battery will only arrive end Feb 2020.This is absolutely ridiculous,as it will be nearly 3 months without a watch that I bought in good faith not even a year ago.Im actually on the phone now to Samsung listening to "lovely music",and awaiting for a manager.Absolutely ridiculous.I would like my watch to please be replaced, as I use it as an exercise watch for discovery.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Jan 2020, 15:02
Official
 
Good day Ross B,
 
We are sorry to hear about your experience. 
 
We would like to escalate your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised. 

You will receive the reference number shortly. 

Regards,
SamsungSA
:^NP