Bad Service

I took my S10 into the Samsung store in Eastgate Shopping Centre about a month and a half ago to ask them why my camera was blurry and why it took fuzzy pictures, the guy at the store first imp**** that I was not very smart and told me that its probably because my screen protector was dirty, I explained that its impossible for both cameras to not be working properly because of the screen protector and that i have sent the pics to other people and it looks the same and there is a cut out for the camera. He proceeded to take the screen protector off and realized that the pictures were the same and that the problem was indeed with the phone, he even compared it to the camera of another S10 in store, he showed the technician in store and assured me that a new front and back camera would be ordered and that he will let me know when i can bring the phone in to have it fitted, he told me it would take about a week so i didn't buy a new screen protector as i was waiting for the new camera. I have still NOT heard from them at all and due to the fact that he removed the protector the screen has been damaged. I am seriously offended and annoyed at the service or lack thereof, that i have received from Samsung. I currently own a S10 with a ****py camera that i cannot use despite it being advertised that it has a very good camera. Totally unacceptable!!!