Bad service,

Hi. I have a Samsung Fridge that is starting to rust and is still under the 2 year warranty. I went to the dealer i bought the fridge from just to be told they are not the servicing agents for Samsung but DZ Appliance in George is. I loaded the rust complaint and DZ Appliance went to inspect the rust. I then had a phone call from DZ Appliance to notify me that the fridge will not be repaired. <br> I asked them for a report and a reason why Samsung refused the claim, just to get an answer to phone Samsung at ***and they will be able to assist me in the query.<br> I then asked if the person that evaluated the fridge was fully trained by Samsung to make such a decision on behalf of Samsung and do DZ Appliance have the proof of this.<br> After 4 phone calls to Samsung and a mail to [Email Removed] i still have not heard anything from them.<br> The one operator told me that a certain Thebisa will be in contact with me, but nothing.<br> I think they are playing for some time as the warranty of the unit expires at the end of this month.<br> Never had I experience such unprofessional service from such a huge company and I will tell all my friends and family to never buy a Samsung product again!!!