Bad Service

My cell phone was sent in for it's water damage repair as per the phone's guarantee. After a week and a half of no communication from Samsung, I tried to contact them and got no answer! a few days later (my phone has been with them for 2 full weeks by then) I get informed that the screen and the motherboard has been damaged and I had to consent to them proceeding with the repair based on an agreement to an additional fee that is payable. I agree, and then get informed that it will be an additional week for the repair.<br> <br> It is completely UNACCEPTABLE not to communicate with your client for 2 weeks - especially if you require their consent to proceed with the repair which will take another week. How long would my phone have been with them before they decided to make contact? And why do I, as the CLIENT, have to follow up with them to find out what is happening??