Bad Service

I called samsung woodmead looking for help with my washing machine, was told to leave my name,cell no and location. A few minutes later a guy by the name of Divid called me saying his from samsung to repair my washing machine. He came repaired the machine and the machine was damaged age. I called samsung again to explain what happened and was told they don't know Divid so i called samsung head office in Bryanston and explained what happened to happy so escalated to Sylvester who asked for pictures of the damage on the machine. After that i called samsung five times trying to get hold of sylvester that i never got hold of til the day of today. Lebogang (Manager) called to find out what happened and was told that gareth will call me but never did, hours later received an email telling me that they cant help me with my problem. This is not the first time receiving bad service from samsung and i will never again buy a samsung brand. I was a samsung brand customer. Word of mouth can be damaging to a brand take that into note......