tM
thokozile M

1 reviews | Active since Nov 2012

01 Jun 2017, 06:38

BAD SERVICE

<p>I Would like to express my dissappointed form Samsung at the mall of the South, my Handset was booked in for repairs last year in April (Job Number: Q2SA028980, IMEI: ********** ********** 8). My Screen went completely off, i went to Mall of the south twice in April and eveyrtime the Technicians where not on sight had to come back another day.</p> <p> </p> <p>Finally on the 27th of May, Omar and was advise taht my screen is demage as the device was not reparied properly. If i had known that i will get a bill of R2090.87 DUE TO SUMSUNG NOT REPARINGN MY DEVICE PROPERLY i would not have booked it in.</p> <p> </p> <p>i was advise by the Technician that my phone was under warranty and will be repaired as the phone was purchased on the 06/06/2015 so i would like to know why pay for SAsumngs fault, why are they not taking responsibility </p> <p> </p> <p> </p> <p> </p>

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply28 Jun 2017, 12:02
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA

tM
thokozile M's update11 Jul 2017, 15:46
Reviewer Update

Good day,

Please not that i have not received any feedback with regards to my query. Yet again i received poor service from your consultants i was sent an email to fetch my phone and take it back to the previouse repairer only to find out that they not longe assist.

Now i am forced to pay R200, i still dont have a phone. please advise further.

I must say the service i have been getting from SAMSUNG if awfall, mind you i work in a customer service environment and i must say that you service does not compile with the TCF regulations

tM
thokozile M's update03 Oct 2017, 15:55
Reviewer Update
STILL NO RESPONSE , I MUST SAY SAMSUNG HAS BEEN VERY UNPROFESSIONAL WITH THIS MATTER....
tM
thokozile M's update01 Aug 2018, 12:06
Reviewer Update
still no response, years later