1 reviews | Active since Nov 2012
BAD SERVICE
<p>I Would like to express my dissappointed form Samsung at the mall of the South, my Handset was booked in for repairs last year in April (Job Number: Q2SA028980, IMEI: ********** ********** 8). My Screen went completely off, i went to Mall of the south twice in April and eveyrtime the Technicians where not on sight had to come back another day.</p> <p> </p> <p>Finally on the 27th of May, Omar and was advise taht my screen is demage as the device was not reparied properly. If i had known that i will get a bill of R2090.87 DUE TO SUMSUNG NOT REPARINGN MY DEVICE PROPERLY i would not have booked it in.</p> <p> </p> <p>i was advise by the Technician that my phone was under warranty and will be repaired as the phone was purchased on the 06/06/2015 so i would like to know why pay for SAsumngs fault, why are they not taking responsibility </p> <p> </p> <p> </p> <p> </p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Good day,
Please not that i have not received any feedback with regards to my query. Yet again i received poor service from your consultants i was sent an email to fetch my phone and take it back to the previouse repairer only to find out that they not longe assist.
Now i am forced to pay R200, i still dont have a phone. please advise further.
I must say the service i have been getting from SAMSUNG if awfall, mind you i work in a customer service environment and i must say that you service does not compile with the TCF regulations
Good day,
Please not that i have not received any feedback with regards to my query. Yet again i received poor service from your consultants i was sent an email to fetch my phone and take it back to the previouse repairer only to find out that they not longe assist.
Now i am forced to pay R200, i still dont have a phone. please advise further.
I must say the service i have been getting from SAMSUNG if awfall, mind you i work in a customer service environment and i must say that you service does not compile with the TCF regulations
