Bad service

<p>Last year December my Samsung S4 Mini gave me an error upon switching it on then I took it back to Markham Umlazi to repairs since I bought it there and it was still under warranty. The LCD was not damaged and the port was working perfectly. Before the saleman took my phone and booked it for repairs, he first had a look at it and he can confirm that neither was damaged. He booked it for repairs and told me he will contact me once it's back from repairs. (28/02/2017) I went to the store to check if my phone is back or not since I haven't received any phone call with regards to it and when the salesman gave me my phone back he told me it was not repaired and gave me this report. I was given a case number 8 days ago which until today it has been not attended! I don't know why was my phone damaged by Samsung instead of repairing it </p>