Bad service

<p>I got a phone from my insurance last year, after downloading OS updates this month my phone started rebooting automatically. I decided to back up my data and reset to default. However the issue seems to be worse as I was sometimes get the error it cannot read partition E: . I took it to Unique Smart technologies at 58 Simmons street Johannesburg which seems to Samsung Start Care. On Monday I received the call telling me the phone has traces of water damaged and I must pay R800-00. Since I was 100% sure that my phone never been expose to water I asked Thabiso which the guy who called me to send me quote and pictures. Thabiso never send me the pictures and the quote. I decided to go to the repair centre. he showed me the phone and said the main board is not damaged but the circuit for the usb charger is the one that was expose to water to me it didn't look like it was damaged as the phone never had charging issues or usb connectivity issues. My attempt to get the component tested to prove their theory was not successful since they said they don't have testing tools and they don't have test diagnostics that shows when the failure is the will only see if the issue is sorted once I have paid R800 so that they can change what they believe to be damaged. I wasn't happy about response. I asked him again to send me the pictures and a quote so that I can forward them to my insurance he still haven’t send me those things and it’s been three days already and I been there three times to get my phone repaired. Please assist</p>