Bad service

<p>I bought my phone in November. And took it in for repairs beginning of December 2016. It was completed in two weeks after having to call in to check IG its done fee times. I collected it and it had issues again and took it back again on 28.12.2016. I was told it might take longer because of the festive season. Fine.. Now for the past 2 weeks I kept calling and I'm told a different story each time.. We ordered the parts and still waiting.. In wed/Thursday I was told that the part has been received and they will be busy with it. Other times I get told let me check I will call you back but nothing happens.. I was told it will be ready on Friday 28.12.16. I was at easgate and decided to go can check and was told maybe tomorrow. Saturday because the technician will be working late. I just called them to check if there is any progress seeing that last time I had to keep calling until was fixed. The guy wanted my number so that he can call back. Why is he not checking in the system. Instead of coming back to the phone to talk to me he hands a lady who shouts at me to tell me that I must not call them. They will call. In the system it shows the technician was busy with it.. And maybe it will be ready tomorrow on Sunday 29.01.2017. So if that information was on the system then why didn't the first guy just tell me? The worse thing about is that I am paying for this phone every month and have extended warranty. I'm receiving a very bad service and I'm **** to. The lady even **** and said the ordered part was only received on Friday. My job number is 142722</p>