jK
justin K

1 reviews | Active since Dec 2015

21 Oct 2016, 21:19

Bad service

<p>So april last year i upgrade my phone which was a s5 to the s6 then athe sales assistant at vodacom said i must download this app and i get 2 free screens if i did so. so 2 weeks ago i go into TT3 in Port Elizabeth and all they say is go get your proof of purchase so today i do this. to my suprize he says my warranty has expired and my free 1 screen has fallen away cause i didnt use it in the first year which is the warrenty period. So if i want it fixed then i must pay R2500. i think this is shocking i look after my phone it falls close to the upgrade time and then no assistance. Absolutely disgusted not the first issues i have had with both companies now. very unhappy client. definitely changing providers and brands on all goods.</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Oct 2016, 09:44
Official
Hi Justin This is to acknowledge receipt of your complaint. Kindly note the query is currently escalated to our Voice of customer team under reference number: ***. A senior customer service executive will contact you with further discussions on this matter. Regards,