Bad Service

<p>I took my J1 ce Neo Dual Sim in for repairs of the power button to The Grove Mall Samsung Walking Center on 2016-10-15. Service Order no: ********** 069.</p> <p>The guy who booked it in said I can receive it the same day or on Monday depends if the part is in stock and how busy the technicians are.</p> <p>I received a SMS the same day to inform me my phone is ready for collection no cost.</p> <p>I went back and receive my phone. I opened the plastic and switched it on. As I try to switch it of again to put in my sim card the button were broken again...</p> <p>I went immediately back and inform them about the work that wasn''''t done correctly and also about the scratches on the silver trimming that wasn''''t there. I know my phone and know in witch state I gave it in. They did make a comment on the in booking form about damage to the cover when it was booked in.</p> <p>The guy said to my the owner is here and I can go and speak to him about the scratches and the bad service I received from Samsung.</p> <p>He was willing to listen to my complaint and went and I presume it was the technician he called.</p> <p>We went inside the Training room and I explained again everything to both of them. The technician interrupted me by saying: _quotYou broke it again..._quot in front of the store owner and he didn''''t even say a word to him... I then said who are you to say something like that to me and was very upset because I didn''''t broke the button ever. This is a default on the phone. He then said I pushed the button to hard and that''''s way it broke again, the only soldered it.</p> <p>He then said he want''''s to show me that they are using a suction method to open the screen and no tools are used. How they open it got nothing to do with me the problem is that it wasn''''t done and I know for a fact the scratch marks weren''''t there.</p> <p>The owner then said in his own words: _quotThis was only a quick fix. a New motherboard must be ordered to replace the broken power button_quot. He then went out and come back to inform me I must leave my phone again because there is no mother board in stock and it must be ordered. This will be done on Monday 2016-10-17 and later in the week I will receive my phone back.</p> <p>This is highly unprofessional the way I was treated by the manager and staff of Samsung The Grove and the things that was said to me by the owner of the store and the Technician.</p> <p>Why were the lady at reception and the guy who booked in my phone **** to me by saying they must have a look if there are parts available but only to hear a quick fix were done on my phone.</p> <p>Why did The Grove Mall Samsung store only do a quick fix on my phone after they new what the problem was.</p> <p>Who gave the technician the right to speak to me like that in front of the store owner and he didn''''t even gave a apology on his behalf.</p> <p>Why wasn''''t my phone booked in again like it were done the first time. I insisted that I want proof that my phone were taken in again and a guy named Given just sign on the Service Order Sheet: _quotPhone in store_quot in his handwriting. No date or time written on the sheet (Got proof of that)</p> <p>After I insisted on a proper proof I was told now it must be filled in by hand on a paper Pre -Registration Form also without any date or time, no signature nothing. (Got proof of that)</p> <p>At 14:17 and 14:50 I received phone calls from the number +27 10 ********** just to inform me my phone was booked in again with reference number ********** 687.</p> <p>Am I the only customer that''''s been treated by a accredited Samsung Walk in Center and been told how Quick fixes is done on a Phone with a Guarantee???</p> <p>If i don''''t get any proper feedback from Samsung I will take this further.</p> <p>The treatment, quality of work and workmanship and people s****s are totally unacceptable from a Samsung store.</p> <p>Pieter van den Heever </p>