MB
Mark B

1 reviews | Active since Jun 2016

11 Jun 2016, 09:47

Bad Service

<p>I brought a H7000 46 inch Samsung Smart 3D TV Last Year February After two months the tv started giving problems so I took it back to Sounds Great Centurion where I bought it from The tv came back after another few months same problem remote freezing and switching on and off intermittently went for a 2nd repair WiFi ****le reepkaced twice tv came back worked for a month remote function stopped working went back for a third time came back three weeks later it went to Samsung and the Main Board and function board was replaced now 1 Day later the is on the left hand side a bright white patch in the bottom corner and middle left when phoning your call centre want to send another technician to come and assess how is it possible that every time the tv comes back from Samsung there is another fault I am now sick and tried of this tv been repaired I want either a replacement tv or my money back and stop been messed around this TV has failed and I have lost all confidence in Samsung as a product </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Jun 2016, 12:59
Official

Hello Mark Barger

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ********** 019

Regards