MH
Mchunu-Shiluvana Hlengiwe
1 reviews | Active since Jan 2024
07 Jan 2024, 17:24
Bad service
I bought a washing machine top loaded at makro 2022 September. It had so much fluff and live stain I'm our clothes. I reported the matter at makro and the call or communicated with Samsung, Samsung sent the guy and he told me to Clean it with viniger,bicarbonate of soda ,soap n hot water. I did that several times We escalated the matter because there was no chane instead we embed up with a high water bill.
They only told us they can't take the machine back . I don't know how I can get help because I no longer want it , it's been 8 months not using the machine
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
07 Jan 2024, 17:25Good day Mchunu-Shiluvana Hlengiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply07 Jan 2024, 17:25
Official
Good day Mchunu-Shiluvana Hlengiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM