BAD SERIVCE

I have received bad service from AHD Premium from the word go, they were supposed to collect my device on the 26th February, they never came to collect, only the following Monday the 29th. They claim it will take 5 working days to get your phone back to you. I have been phoning since last week Thursday as follow ups, they say it is out on delivery today but can not get hold of RAM to give me a time of delivery. I am trying to ensure they get here while I am at work but they have no service skills in their call centre to even try help you. instead they have a ****y attitude of how it will be delivered when it gets delivered. I am extremely unhappy with this service , I work for a courier company and know this is not how the service should be handled.