Bad serice

I booked my phone in on the 24 Aug 15, I was told that it takes 5 -7 days but only received my phone back on 09 Sept 15. It has hardly been 3 weeks I had to take the same phone back again on 28 Sept 15, agent manually booked in used the express drop off process because of the queue told me its going to take 2 - 3 working days. today its the 30 Sept 15 and my phone had not been captured on the system so I do not have a job number. Until I luckily managed to get through then finally somebody called me back to say phone had just been booked in.<br> <br> Both the times I booked my phone in, I struggle to get through via telephone, some days I go without speak to anyone at all either the phone is engaged or its just rings until it hangs up.