Bad Samsung Service

After a big fight with Vodacom about a faulty charger reveived with my Samsung Galaxy Note 9 on upgrade, I phoned Samsung SA customer service. They told me that I can take the faulty charger to a Samsung service centre with a proof of contract.

I went from Witbank to Boksburg (as that is the nearest service centre to me) with the faulty charger and the proof of contract I received from Vodacom.

I spoke to the ladies at the service centre and explained that I only want a charger as they provide a 6 month warranty on chargers (seperate from the phone warranty).

They agreed to exchange the charger adapter for a new one. I was very happy, but then they told me that there is no stock on the chargers for the phone. I requested that they keep the faulty charger and just send me one as soon as they get stock.

I was then told that I must come in again (from Witbank to Johannesburg) so that they can see the phone and charger again plus I need a Proof of contract that states the IMEI number of the phone (which they never told me when I phoned Samsung SA service centre)

So now I have to travel another 120km and back to get a new charger for the brand new "Flagship" phone from Samsung. I would realky like to know how a faulty charger lands up in the box with a phone over R16k??? Sure there must be Quality checks done before packing.

I wish that businesses take customer services more serious. I have at least 6 Samsung branded products in my house, but will surely think twice next time I buy electronics. I meqn if there is such a big hassle just to get a mew phone charger, what will be next......

Regards Not a happy customer