Bad Review for Samsung South Africa

I am extremely disappointed and frustrated with the service I received from Samsung. The entire process has been nothing short of unacceptable. I initially logged a repair request for my Samsung fridge, which required two separate site visits. After the final visit, the technician informed me that the fridge could not be repaired and that, according to Samsung 5 year policy, I would receive some sort of depreciation discount.

What followed was an exhausting and unnecessary back-and-forth. I had to call Samsung’s repair service and head office between 15 and 20 times just to get basic updates and to push them to process the depreciation claim. This dragged on for weeks and was extremely time-consuming.

I have been without a working refrigerator for three weeks, during which I lost approximately R4,000 worth of food due to spoilage. After having to pay a very large amount to replace the faulty unit with the discount it took 5 days to get the actual fridge. The delays, poor communication, and lack of urgency caused significant inconvenience and financial loss.

To make matters worse, despite everything I’ve gone through, Samsung has now reached out and told me they will not be helping me any further. No compensation, no goodwill gesture—nothing.

Even though the final decision on the fridge has been made, I still believe Samsung should take responsibility for the damages and inconvenience caused.

Unfortunately, their refusal to assist shows how little they value their customers.

I am extremely disappointed and would not recommend Samsung based on this experience.