Bad response on 2 calls logged Hello Peter

Phone Samsung A50 taken to Mtn Westgate 19/3 for repairs, IMEI ***. Spoken to Bongile on 8 April21 phone fixed will be delivered to Mtn 12/04/2021, Not delivered. Spoken to Lorraine at Samsung 15/04/21 phone will be delivered to Mtn 19/4/21. Not delivered. Spoken to Bruce Mtn Westgate various times No joy Log call on Hello Peter 19/04/21 Thandi Samsung contacted me 20/04/21 phone will be delivered to Mtn Westgate Ref VOC*** Not delivered, Log another call Hello Peter 22/04/21 Samsung respond Customer adviser will contact me. Today 29th April still waiting for their call and my phone. They gladly apologies and noted my concern but still waiting for my phone. This service are really worse than bad as they told me phone already fixed on 8 April21