1 reviews | Active since Nov 2016
Bad repair service
<p>I went to Samsung repair centres Kramerville on Friday 18 Nov 2016 to book my phone in for a repair (which the phone is still under warranty) i was not getting any feedback on the status of the repair until 23Nov 2016 i was told that the phone will be ready on 24 Nov 2016. Only to find out now the issue is the phone has water marks and the warranty doesnt cover it. Basically what im saying is that my phone has never been anywhere near any kind of liquids and when i try to explain my issues the technician is arguing about it.</p> <p> </p> <p>what i do not understand is that i took the phone in for a camera repair and now they are tellling me about what mark.....and only after almost a week :(</p> <p> </p> <p>Im enough with the running around they are giving me</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
