1 reviews | Active since Jan 2012
Bad Repair Service
I have a 3D Blue Ray Home Theatre system, 11 months old and suddenly it stopped working. Phoned Samsung service centre, quite plesant experience. Logged a repair under warranty (ref#: ***), took it to their preffered tech ( Unitronics) 09/03/2015. So far a good experience ( accept the driving distance). Get a call 10/03 stating it is repaired & tested, was the main board...on an 11 month old device? # Concerning!!!<br> Drove all the way out to Unitronics, collect...still a good experience until I get home and connect the DVD player. \Why-am-I-not-surprised""; different cables to eliminate user error; issue still remains. Almost everything in my house is Samsung; from kitchen to living room; a brand loyal cust; starting to doubt my choice now. Truely dissapointed with product and aftercare service. You almost had a Good customer expierence in the bag;right up to the end when it really mattered.<br> """
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
kind regards
Samsung SA
