BS
Bilal S

1 reviews | Active since Oct 2013

09 Jun 2015, 18:21

Bad repair done,want me to pay for their mistake

I had my S4 screen replaced by Samsung as per the warranty, when I got it back the screen kept flickering. I called to complain and was told to return it and they will fix it. When I returned it i was told it will be done in 3-5 days, its 2 weeks now, I call 5 of the numbers they provided and none go through. I emailed the consultant who helped me(Catherine) and she didn't bother to reply. After I finally got through after spending hours trying, they promised to call me back many times. Its almost 3 weeks, now they start to fix the phone and want me to pay R1200. I just want my phone in the condition it was when I sent it with a new screen. I'm not paying a cent for your technicians terrible workmanship. Deliver my phone its almost 3 weeks. The job number is:SE125712. I'm due for an upgrade and meant to take an S6 edge, with this terrible service I never will, Apple I Phone is the way to go!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Jun 2015, 08:13
Official
Hello Bilal Suliman,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA