SD
Sakhele D
1 reviews | Active since Dec 2023
21 Dec 2023, 12:07
Bad refund process.
I requested a refund for my buds more than a month ago, I still haven't received the funds back, firstly it took weeks for you to collect the item, and also now it's taking more than the promised 14 days to process the refund. Honestly the service has been atrocious from the beginning.
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Replies (2)
Samsung South Africa's replyOfficial
21 Dec 2023, 12:09Good day Sakhele
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply21 Dec 2023, 12:09
Official
Good day Sakhele
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
SD
Sakhele D's updateReviewer Update
21 Dec 2023, 13:13Sure no problem
SD
Sakhele D's update21 Dec 2023, 13:13
Reviewer Update
Sure no problem