Bad quality product and service

I bought a new Samsung tumble dryer (model DV90K6000CX/FA) on 18 February 2019. It stopped working on 3 March 2019 (13 days). After contacting Samsung, they arranged for their repair agent (Onalds Electrical) to assess the appliance. They were supposed to assess/repair it on 8 March. After arranging for someone to be at my house, the repair technicians did not arrive.

I spoke to Samsung again on 9 March and they assured me that they had escalated the issue and that it would be sorted out on 11 March. I phoned Onalds on 11 March and they assured me that they would be there the same day, a promise which was not kept.

I am very disappointed with Samsung for: a) The quality of the product which did not even last for two weeks; b) Them using an ************* agent that cannot keep an appointment.

Although the Samsung call center staff has been very friendly, understanding and assured me that the issue has been escalated, this does nothing to repair the faulty product. My trust in the brand has been irreparably damaged.