Bad Quality

I am really unhappy with Samsung. I have a HW-N850 sound bar and two weeks ago the one HDMI port stopped working. I have spoken to Samsung and was advise to take the soundbar in for repairs. So last week I took it in to SSS Cellular to have it assest and was advise that it will take about 2 days for them to complete the assesment. I have been dealing with a lady Falicia at Samsung that said she will follow up on the repair. I received an email this morning from SSS Cellular advising that they need to order a part to repair the soundbar, but the part is not available to Samsung will replace the soundbar. I was advised by SSS that I will no need to wait another 7 working day (depending on stock) to receive the replacement item. I am greatfull that they will exchange the item, but not happy about the fact that I now need to wait another 7 working days to have it send. I spend alot of money on this item and at least would have expected that Samsung would have this items send to their customer much quicker then 7 days. If I was Samsung I would have said listen customer we are very sorry about this and please go to a Samsung store and get a new device. This would been much quicker. IF they do not have stock of this I would have also say that we will replace it with something equile to it.