Bad Quality Accessories

Very Disappointed in the product and after sales support. Recently my 13 year old son purchased a pair of Samsung earphones. The earphones became faulty less than 3 months after purchase. We took the earphones back to Samsung Clearwater and were told that they could not assist us as its been more than one month. It does not state this anywhere on the proof of purchase. The Samsung salesperson then proceeds to tell me that its because it is an accessory. This is also not stated on the proof of purchase.

The proof of purchase basically states that in the event that the device is to be returned that it be accompanied by its packaging as well as the proof of purchase.

We were told that we needed to go to RIVONIA so that they can test the earphones first. This is beyond me. ITS EARPHONES... why couldn't they have swopped it out.

Needless to say, my son is quite disillusioned by the brand and frankly so am I. You may have lost a future customer.

Sad that you pay for a brand and "Good Quality" and get **** product and after sales support