KG
Karen G
1 reviews | Active since Apr 2020
08 Feb 2023, 17:05
Bad Quality
I bought a Samsung A73 and the back cover is cracking and pushing out from the inside. I got quoted a R1000 to replace the back cover but I have never dropped the device or mishandled it and it's cracking from the inside out.....Samsung your quality is bad and SSS Cellular customer service is horrid. This is the last Samsung Device I will be buying.
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Samsung South Africa's replyOfficial
08 Feb 2023, 17:19Good day Karen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply08 Feb 2023, 17:19
Official
Good day Karen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM