EE
Eric E
1 reviews | Active since Nov 2012
16 Mar 2022, 12:54
BAD QUALITY 32" Odyssey G7 Gaming Monitors
I bought an EXPENSIVE 32" Odyssey G7 Gaming Monitor in December 2021 and 2 months later I contacted Samsung about the monitor having problems. The agent gave me your repair shops address and I took the monitor in for repairs. It's been over a month and the monitor is still in for repairs!!! ***?!?! I am not very impressed by Samsungs after sales service. I was expecting it to be repaired quickly or at least replaced since it's just over 2 month old.
I bought the screen because my old screen gave troubles and now im sitting without a screen for over a month! I need the screen as in today!
Handed in at: SSS Cellular Boksburg ***
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
16 Mar 2022, 12:55Good day Eric ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply16 Mar 2022, 12:55
Official
Good day Eric ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
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Eric E's updateReviewer Update
18 Mar 2022, 16:04I am still struggling with this monitor. The problem was not repaired!!! I have phoned samsung yesterday and today to get someone working with my complaint to call me back and I am not getting anyone to call me back!!! The after sales service from Samsung is very very poor.
EE
Eric E's update18 Mar 2022, 16:04
Reviewer Update
I am still struggling with this monitor. The problem was not repaired!!! I have phoned samsung yesterday and today to get someone working with my complaint to call me back and I am not getting anyone to call me back!!! The after sales service from Samsung is very very poor.
EE
Eric E's updateReviewer Update
18 Mar 2022, 20:34I have spoken to someone and they said they will replace the complete display unit. So for now I'll wait.
EE
Eric E's update18 Mar 2022, 20:34
Reviewer Update
I have spoken to someone and they said they will replace the complete display unit. So for now I'll wait.