CJ
Carlene J
1 reviews | Active since Jun 2020
05 Mar 2022, 14:01
Bad products
I got 2 Samsung phones within a week and eventually had to leave phone with CellC where I bought it as they refuse to give my money back, telling me they must send it in. Really a new phone not even 5 days old needs to be sent in, so they selling us bad products
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
07 Mar 2022, 08:08Good morning Carlene ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Mar 2022, 08:08
Official
Good morning Carlene ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM