Bad Product (Top Loader SAMSUNG washingmachine)

I bought my SAMSUNG top loader washing machine in November 2013. 14 months later (Jan 2015) it broke down. Then it was repaired as part of the 24 month warranty. <br> It broke down again with the same problem in June 2015 (5 months after the previous breakdown). <br> Then it broke down again with the same problem in +- Oct/Nov 2015 ( -4-5 months after the last breakdown again).<br> My machine broke down again now in Feb 2016 (27 months after purchase), but unfortunately it is out of warranty now and I understand that I have to pay.<br> <br> It was repaired every time by technicians in the first 24 Months with great service, however for some reason my last call logged ( +- Oct/Nov 2015) cannot be found on the system that actually qualifies me for a replacement of this bad product and now I need to start paying for more breakdowns.<br> <br> Clearly a very bad product that required replacement within the first 24 months of warranty but was never processes and I was not informed that I can have it replaced as it had 3 breakdowns within the 24 month warranty. :-(<br> <br>