Bad Product support...extremely bad service

<p>I had countless complaints about Samsung Product and the people working from them. And last week friday is just confirmed how bad this company products and service is. I had upgraded to an Samsung S6 almost 20 months back, I have used it for the first 4-5 month and then went back to my old phone due to camara failing and extremely bad battery service. I know it was wrong from my end to keep this problem for so long before bringing it to samsungs attention. Last week I finally had to brought it in at Samsung (Mall of the South branch). They told me they need to replace the motherbord and replace the camara. They told me they are not going to work on the phone because it is a damaged unit. I enquired about this statement and told them this unit has barely worked...they show me a miniscule crack in the back cover. This crack is about 3mm in length on the left bottom back cover with no dents in the phone body. </p> <p> </p> <p>So please inform me, is it normal practice to turn-a-way customers by going out of your way to find reasons why not to fix problems with Samsungs product?</p>