1 reviews | Active since Nov 2013
Bad product and after sales
I am very disappointed with the quality of Samsung products. I purchased a Samsung series 5 40 INCH LED TV about 3 years ago. Recently a small shadow appeared on the TV screen, I took it into the repair centre to fix and I was quoted R5500, that's R500 more than I paid for the actual TV. Believe me, I am a person who looks after and appreciates their possessions so a I am utterly disgusted that a so called high end name brand product could break after such a short time and cost more than a new one to repair. It's ridiculous. I also own a few other samsung products like a TAB S and and a digital camcorder and cell phones. My faith in this company is totally shattered and I feel that they care only about making a sale. Products should be made to last a bit longer than that ! According to the technician the Display panel needs to be replaced, it was not damaged due to negligence, it just was built inferior.They have a term for it too \wear and tear"";damn"""
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
