WK
Wynand K

1 reviews | Active since Mar 2011

05 Apr 2016, 08:22

Bad Product

I have a brand new Galaxy S7, I had the phone for 3 weeks now and all ready it is giving me trouble. While playing games on the phone it will reboot is self or from time to time it freezes and that you cannot access any thing on it. Also the battery does not last. When I leave home for work it is on a 100% by the time I get to work it is on 75% and then all it was doing, is it was on my pocket. For a new product that is out I would have thought that you will be able to get at least a screen protector for the device, but I have shopped all over and still cannot find one. This caused that my phone all ready have a scratch on the screen. I have done away with all the samsung product I had because of previous bad experiences I had with Samsung product. I then got Sony products and I was much better then Samsung. For something that cost R14000 at least they can do is make sure it works and that here are accessories available for it. Clearly Samsung is all about the money and not the quality and service. I also still awaiting my oppositely free VR head set. This is really bad for a company like Samsung and really need to start working on their quality and not quantity.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Apr 2016, 08:51
Official
Hello wynand84,

Hello Wynand Koekemoer

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ***
Regards