Bad online service and no delivery

Do not buy Samsung products online. They absolutely useless with communicating with the customer on their order update. Passed the delivery date and still haven't received my items. Quicker, safer and more efficient to buy it from one of the Samsung stores rather then online. Pay a little extra in store but at lease you know you leaving with the products. Waiting a week already for my TV and sound bar also not letting me know what's the issue or when I will receive my order. Agents cant even assist and just brush you off when you call for an update. I will never support the online store again even if they give me any discount and I will spread this to everyone that I know and who would want to buy online. Don't advertise the products online and take the customers money if you cant supply.