Bad / no service from Samsung rewards

<p>I signed up for a new MTN Samsung S7 Contract on Black Friday (25/11/2016) which came</p> <p>with a free 32" Samsung TV which had to be claimed through Samsung reward. I signed up</p> <p>on the Samsung rewards app. Initialy I had a problem of 2 e-mail addresses having a conflict </p> <p>but eventualy signed in. I gave all my personal details, uploaded proof of my TV license as</p> <p>required on the app and completed the application. When I later signed into my Samsung rewards</p> <p>app there was no sign of the transaction taking place. I mailed ********** (The Samsung</p> <p>rewards mail). I received an email back saying that they could not help and I should contact ********** I emailed them and eplained the problem but have still received</p> <p>no feedback. Everything works on the app or by e-mail and you cannot get hold of anybody to help </p>