Bad experience with Samsung

At the beginning of February I traded in my Samsung Zfold3. I was given the run around until I called to check on the status of my device. I then received communication that I will get my trade in payment after 20 days. My payment was due on the 6th of March 2024. On the morning of 05 th March 2024 I get an email saying my payment will be late byb7 -10 days due to Samsungs mistakes. I don't want stories. I'm sick and tired of Samsung, I want my payment as per agreement of 6th March 2024. I've had enough. My Zfold 5 is still brand new but over heats like oil on a stove. My S22 ultra suffers the same fate. Now I must suffer more for my payment. This is utter nonsense