bad experience

<p>i have had not a good experience at your Samsung repair centre in wendywood.On the 27th july 2016 job card number: 170065 i took my phone in for repairs on network issues.the next day i got a phone call saying it will cost R3500.00 for them to fix the phone.told them do not do anything as i will be there as i would like to speak to the technician as to what is going on.</p> <p>I spoke to the technician he says the phone has been rooted and that has caused the motherboard on the phone to have been damaged, i am quite shocked at this moment and asked how did the phone get rooted and when did this happen as i have no experience in rooting the phone as i know it will damage your phone all the technician said is he does not know when it has been rooted, at the same time a person next to me said the same thing his phone came into for a screen replacement and they told him the same thing the phone has been rooted.the branch manager came in to sort out this issue he says if your download apps which has not been authorized by the samsung app store it could damage your phone, so then why have the google play store on the samsung phones knowing it will damage the product. only game i downloaded was a game called clash of clan from the play store which over 200000 play it world wide.</p> <p>i took my phone and guess what i fixed the phone myself in a 1 hours by resetting the phone back to factory default, and the phone is working perfectly fine now.</p>