bad delivery /courier service

I made an online purchase on the 2nd of April Samsung device which o have not even received till thus date, not aware of the reason, my expected delivery date was on the 4th . I have not received communication or rather did not receive till when I made a call on the 8th to track the order.

First the courier company CourierIT decided to make a delivery in Half way house while Im in Soweto, i then got furious and angry trying to find why was the address/location not confirmed after despatch. I requested Samsung to do the escalation and follow up conference call while the lady in Courier as shouting and being impatient with me , as i couldnt understand the reason for my phone to be in Midrand, while my home address was captured correctly. i was taken from pillar to post then. i spoke to Zinhle in online consultant, then was transffered each time as i was always making the calls, till courier told me will receive my package on the 8th. At the time i have a secondary number which is not my contact. I had to wait the whole day on the 9th for the phone, so Samsung failed me as a client i am very frustrated and angry to think i am a first time online buyer and had a bad experience.

On the 9th again I got to the Office to get a message from colleague they tried to get hold of me to confirm the delivery will be made, which on the date 10th i still have not received the order that i paid for 8days ago. each time i make a follow up i get disconnected and more angry. I bought the phone so i can use it for business and personal use. i am still waiting till today . last follow up i made my delivery was in Tembisa i gave a second delivery address which is in Brynston closer to Sandton, my cousin who is my next pof kin was told they wont deliver but the next day. So First call resolution was never met, customer service service poor, turn around time not met, my expectations was even to receive on a weekend, which thy dont work on weekends. each time I get disconnected no call back was made till when i told them i would like to make a formal complaint, so i am still waiting till todate. i will never ever use their services especially online, Samsung is a good brand but i am not even considering it ever in future, especially online shopping