Bad customer.er service from. Samsung

Want to share my complain . I call Game store and log a call that my TV is not workong that was on th 29 Nov 2022. They call me back on the 2nd that the technician from Samsung will contact me. I have a problem with Samsung. My 55 inch Smart TV broke. The technician came out on the 5th Dec 2022 and check on the problem. He found that th problem can be fix so he promise to come back in 2 day with didn't happen. I call them everyday for the last 2 week with response of they waiting for the parts. Every 1bof their consultants promise to phone back and they didn't. Now my concern or unhappiness and frustration is that I bought the TV on the 1st July 2022 when the TV broke it was only 4months old. So I want a new TV or my R8000 back with is a lot of hard earned money. Instead they tread their customers like ****. They don't even update or call back. Ref nr Is ***. If any 1 can help or assist me. It's school holidays kids are at home. Imagine with out a television. Regards Miss Twenty