CC
Chi-Chang Chung
1 reviews | Active since Jun 2013
28 Oct 2015, 22:52
Bad customer service in repair washing machine
On Fri 23 Oct, I called the Samsung technician service centre to get technician to fix washing machine which was not draining. Vusi Ndlovu made a booking for 26 Oct. I was asked to PRE-PAY for call out fee & labour of R450. Pay in advance for services that you have not received is unfair and unreasonable
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
29 Oct 2015, 09:16Hello alan3,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply29 Oct 2015, 09:16
Official
Hello alan3,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA