Bad customer service from Samsung stores.

After receiving an email inviting me as a "VIP" guest offering me the opportunity to make a Black Friday purchase on the Tuesday before from 6 PM to 9 PM I went to the Canal Walk Samsung Store and walked in at 5 minutes to 6. I was approached by a young salesman and I told him I'm there to purchase a QLED tv which was one of the Black Friday specials only to be told they're all sold. I said they were only supposed to go on sale at 6pm and he shrugged his shoulders and said "sorry!". I then approached the manager who suggested I go to the Waterfront branch and speak to Tashriek. I phoned Tashriek who assured me he'd put my name on one of the TVs. My son in law was with me and went ahead to the Waterfront branch. Needless to say my name was not on any of the tv boxes but he managed to secure one for me and himself. We were then offered delivery of the two tvs at R450 which I thought was ridiculously expensive but agreed. We were to pay the fee on actual delivery. A few days later on inquiry my son in law was then told the delivery fee was R650, bearing in mind the distance is only about 15 km. He naturally declined and said we would collect. All round the service was appalling and then to be ********** with delivery charges after spending R30,000. Many other retailers would have had free delivery. As much as I love Samsung products, the Samsung Stores will never see me again and will never be recommended by me to anyone. They need a serious look at their customers service.