Bad Customer Service

Purchased a Galaxy S21+ and Galaxy S20 for the Mrs and tried to redeem the free gifts offered by Samsung which took much longer than expected to arrive which was acceptable due to COVID restrictions world wide etc. Forgivable to a point... The free gifts included a set of Galaxy Buds Live and a smart tag which finally arrived. To my disappointment the Buds that arrived were pink. Logged a request with Samsung to change the color on one of the sets of Buds but according to Samsung I may not change them as it's against their policy. Really?

I'm extremely disappointed in the manner in which the matter has been handled as all they could say was pretty much T&C, your stuck with it, use it as a paper weight. Samsung is obviously no longer interested in the customers requirements or even willing to engage with their customers to find a resolution

I have upgraded to the new devices year on year since the S9 and have been a loyal Samsung customer even outside of there mobile offerings. It's very frustrating that they are unable to process a simple exchange or find an amicable solution to this very small issue but rather chase away loyal customer.

Good products are nothing if you don't have the service or after sales support to back it. This experience has shed your brand in a very bad light and you have lost a loyal customer