AJ
Akeem J
1 reviews | Active since Aug 2019
19 May 2022, 17:56
Bad Customer service
I was promised a call back from the the Samsung Technical team to assist me with my TV that seems to be faulty. This is not the type of service that one expects from a big company like Samsung. Also when I bought the TV from their store I paid for TV license which was never logged with the SABC and I was told to contact SABC but they knew nothing of this which means that Samsung Sandton pocketed the TV License amount that was paid
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Samsung South Africa's replyOfficial
19 May 2022, 18:12Good day Akeem ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply19 May 2022, 18:12
Official
Good day Akeem ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM