bad Customer Service and Treatment from Samsung SA

I bought my Samsung fridge from Game on the 24 th March 2015. Last month my water dispenser started leaking. I phoned Game who then called Samsung. Ok Samsung came out did their checks and said the part needs to be ordered. Last week on the 12th I received an sms from Cecilia saying can they replace the part on Monday. I stated towards Game and Samsung they can only do the repair either on Tuesday or Thursday when someone is at home. This gets ignored everytime. 3 Times they scheduled appointments where they did not come out. I I phoned this Cellphone Number *** the phone gets put down in my ear. I spoke to all these people my issue was never resolved. I wanted to lay a complaint against them and no one would phone me back. I have to phone them everytime to find out what is going on. They do not phone you back to tell you what is going on. I do not care about the fridge it is the damn bad customer service and the way they treat the customers. We pay thousands to buy their products and this is the service we get.