MT
Mandie T
1 reviews | Active since Sept 2018
27 Oct 2020, 19:07
Bad customer service and ****py phones
I bought a Samsung a10s a month ago and only has problems with this phone. Everytime I call they tell me to reset to factory settings then I lose my apps and need to upload it again. I can not wait 3 to 4 weeks for another phone to send in my phone as I have a sick baby and need my phone.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
27 Oct 2020, 21:16 Good evening Mandile
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
SS
SS
Samsung South Africa's reply27 Oct 2020, 21:16
Official
Good evening Mandile
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
SS
SS
Samsung South Africa's replyOfficial
28 Oct 2020, 12:47Thank you Mandile! For reaching out to us. Has the unit been tested by one of our technicians? ^NM
Samsung South Africa's reply28 Oct 2020, 12:47
Official
Thank you Mandile! For reaching out to us. Has the unit been tested by one of our technicians? ^NM