Bad customer service and ************

Good day I purchased a sumsung A33 December the 14th 2022 and was happy with my purchase.. to my suprice yesterday the 17th January 2023 I was not able to hear voice calls..I quickly made my way to the Sumsung Mall of Africa branch where I made my purchase and I was told it's a software problem and they had to install tha software , first of all I was unpleasant with the fact that why would I purchase a phone that softwares are not fully installed.. right I was told to buy a memory card to save my data as installing the software will remove all my data.. I bought the memory stick which I had not budged for....

My phone was left at the branch at 14-30 and I kept calling to ask how far they were with my phone.. I was asked to come and log into my Gmail account to install my data... I get to the store at 19-00 trying to log in and I couldn't log in...I'm soo angry now and disappointmented that I purchased a phone for 6k only to use it for a month... I asked for a new phone as the other one is as good as dead because it can't take my data.. assistant manager was called and came already furious and screaming that I'm not getting a new phone because he once gave another lady a new phone and he got into trouble and I quickly corrected his statement that he should treat me as an individual and as he can clearly see that there's no physical damage on the phone and I cannot go days without a phone was told its not his problem he will wait for technicians..I asked him what are the technicians going to help with?? He kept screaming and I really felt he was taking advantage and bullying me because I'm a woman and told me to leave the store??? WHAT??!!! who is he to tell me to leave when I purchased a product from their branch... he wanted to get physical pointing his fingers at me... SUMSUNG SOUTH AFRICA are these the kind of people you hire to represent your brand??? It's shoking especially in this South Africa where gender base violence is an issue.. I took my phone and left because clearly he told himself he was going to use his 'powers ' granted by SAMSUNG to disrespect me... at this point in time I would like to be refunded I'm not one person to pay for CHEAP and IMTIMIDATING service... I want my money back and I will never set foot in that store EVER AGAIN for as long as people like Vishan or whatever his name is are still hired there and representing your brand...